Runframe Documentation

Incident management for modern engineering teams.

What is Runframe?

Runframe is an incident management platform built for seed-to-Series C companies. It helps engineering teams respond to incidents faster, learn from failures, and improve reliability over time.

How it works

When an incident occurs, Runframe helps your team:

1. Declare and track incidents with clear severity, impact, and ownership
2. Route to the right people through on-call schedules and automatic escalation
3. Coordinate response in Slack or the web dashboard with real-time updates
4. Measure performance with SLA tracking, MTTA/MTTR analytics, and compliance reporting
5. Learn and improve through structured postmortems and action item tracking

What makes Runframe different

Slack-native, not Slack-only

Runframe lives where your team already works. Create incidents, assign responders, and post updates—all from Slack. But you also get a full web dashboard for deep dives, analytics, and configuration.

Built for real incidents

Real incidents have complexity: multiple responders, escalations, SLAs, customer impact, and postmortem paperwork. Runframe handles all of it without forcing your team into a bloated enterprise tool.

Designed for learning

Every incident becomes data. Track MTTA/MTTR, identify patterns, and build institutional knowledge through structured postmortems with numbered PM-### documents and action item tracking.

Quick links

New to Runframe?

Start here:

1. Install the Slack app – Connect your workspace
2. Run the Quickstart – Create your first incident
3. Set up on-call – Configure your first rotation
4. Explore integrations – Connect Datadog, Sentry, and more