Slack Integration

Runframe lives where your team works - right in Slack.

Slash Commands

Creating Incidents

/incident create

Launches an interactive modal to create a new incident.

Updating Status

/incident update

Post a status update to the active incident channel.

Viewing Active Incidents

/incident list

Shows all active and recent incidents.

Assigning Responders

/incident assign @user

Assign a responder to the current incident.

Incident Channels

When an incident is created, Runframe automatically:

1. Creates a dedicated Slack channel
2. Names it using the pattern #inc-YYYY-MM-DD-###
3. Invites relevant team members
4. Pins important information

Channel Features

• Automatic updates: Status changes are posted automatically
• Timeline: All actions are logged in the channel
• File sharing: Attach logs and screenshots directly
• Threaded discussions: Keep conversations organized

Best Practices

1. Keep the incident channel focused - Use threads for side discussions
2. Document decisions - Use /incident update for official status changes
3. Share context early - Link to relevant logs and dashboards in the first message
4. Close the loop - Always post a resolution summary